Shipping, refund and returns
Shipping
We generally use Australia Post to ship our wonderful soap products to you. At the moment we only ship to addresses within Australia. We accept delivery to all addresses accepted by Australia Post. That includes, PO Boxes, Australia Post Parcel Lockers and Parcel Collect addresses.
Shipping costs are weight based and will generally fall within two categories up to 2kg and up to 5kg.
Delivery times
All our products are sent from Cootamundra, so please refer to the Australia Post website for location specific delivery timeframes. We usually dispatch orders the day after they are received, or on Monday’s for orders received over the weekend.
Destination |
Usually take |
Might take |
| NSW | 2 business days | 4 business days |
| ACT | 2 business days | 4 business days |
| VIC | 4 business days | 5 business days |
| SA | 5 business days | 6 business days |
| QLD | 5 business days | 6 business days |
| NT | 6 business days | 7 business days |
| WA | 6 business days | 9 business days |
| TAS | 5 business days | 6 business days |
Returns and refunds
Due to the handmade nature of our products, we do not accept returns. There will be some natural and production variations between each bar, which is normal.
We do not accept refunds for change of mind purchases.
If you have any concerns about our products, please do not hesitate to reach out to us.
